KnowItNow Academic: Virtual Reference Service

Got information woes? Need a little help with a research question? Far from a library? Turn to a new, free statewide virtual reference service known as KnowItNow Academic. The program, piloted from January to March 2008 through the Federal Institute of Museum and Library Services grant has now become a permanent service available from 11:00 a.m. to 9:00 p.m. Monday through Thursday and Fridays until 5:00 p.m. Academic librarians from 12 OhioLINK libraries provide reference assistance in subject queues in which they possess expertise: business, government documents, foreign languages & literature, genealogy, general, history, literature & film, music & art, science & technology, and social sciences. Outside these hours, questions are answered by the regular KnowItNow channels staffed by public librarians and After-Dark librarians, independent librarians organized by the Northeast Ohio Regional Library System so that Ohio residents have 24/7 access to reference service. Give KnowItNow Academic a try the next time you are far from your favorite physical library.